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Fukuoka Walks

FAQ

If you have any questions about our tours, please read the following FAQs or feel free to contact us anytime.


Q. Where can we meet?
The meeting place is different depending on the tour as follows.

(Fukuoka Walking Tour, Food Tour Fukuoka)
In front of the Tourist Information Center in JR Hakata Station.
Google Map

(Fukuoka Castle Ruins Walk, Dazaifu Trip, Yanagawa Tour, Mt. Houmanzan Hiking Tour)
In front of the Fukuoka City Tourist Information Center (Tenjin).
The information center is located at LION HIROBA (Square) right by the entrance of Mitsukoshi department stores in Tenjin, a downtown in Fukuoka City.
Google Map

(Fukuoka Kimono Dress Up, Fukuoka Bike Tour)
Trip Insight Office (B-44) at the 4th floor of Reizenso building B (冷泉荘 B棟)
Address: 9-35, Kamikawabata-machi, Hakata-ku, Fukuoka-shi, Fukuoka-ken Google Map


Q. What should I wear on the walking tour?
We recommend comfortable clothing and shoes for the walk.
(Fukuoka Castle Ruins Walk)
You walk unpaved roads or go up and down the stone stairs on the Fukuoka Castle Ruins Walk. So please make sure to put on your walking shoes that are easy to walk.


Q. What do I need to bring on Fukuoka Kimono Dress Up?
(Fukuoka Kimono Dress Up)
You don’t need to bring anything. We have all of the necessary items on the kimono dress up such as kimono, yukata, underwear (Juban), socks (tabi), sandals (zori) and bags. All are included in the plan, so there is no extra payment.


Q. What language are the tours conducted in?
All of our tours are conducted in English. All our English tour guides are professional, nationally licensed, experienced and quite familiar with Fukuoka city.


Q. Do I need to make a reservation beforehand?
Advance reservation is required for all of the tours.
We are very glad if you make a reservation by booking form by 4:00 pm (Japan Time) on the day before the tour. We’re looking forward to hearing from you.


Q. How can I pay for the tours?
Please pay the guide at the meeting place before the tour departure on the day.
If you make a group reservation, we may ask you to pay by credit card through PayPal beforehand.


Q. In case of rain or bad weather, do you cancel the tours?
All of the tours except the bike tour will be held rain or shine.
However, if the weather forecast for the day is heavy rain or the weather warnings is issued, the tours will be cancelled and we will inform you by email or on the phone (or through your hotel) by before the tour or on the morning of the day.


Q. What is your cancellation policy like?
(1) Cancellation must be notified by the day before the tour date by email.
(2) If you cancel the tour after 11:59 pm Japan Time on the day before the reservation day or if you don’t show up at all, you could be charged up to 100% of the total amount of the price.
(3) Your notice of cancellation must be emailed in writing to be effective and you will receive the acceptance by email from us.
(4) If you are late for the meeting time, please be sure to inform us in advance by email or on the phone.


Q. I will visit Fukuoka on a cruise. How do we get from the cruise ship terminal to the meeting place of the tours?
Please see the page for customers who come to Fukuoka by the cruise ships.
To the customers by cruise ship:
http://fukuokawalks.com/cruise/