If you have any questions about our tours, please read the following FAQs or feel free to contact us anytime.
Q. Where can we meet?
The meeting place is different depending on the tour as follows.
– Fukuoka Walking Tour
– Food Tour Fukuoka
In front of the Tourist Information Center in JR Hakata Station.
Please see Google Map.
– Fukuoka Kimono Dress Up
– Fukuoka Bike Tour
Trip Insight Office (B-44) at the 4th floor of Reizenso building B (冷泉荘 B棟)
Address： 9-35, Kamikawabata-machi, Hakata-ku, Fukuoka-shi, Fukuoka-ken Please see Google Map.
Q. What should I wear on the walking tour?
We recommend comfortable clothing and shoes for the walk.
– Fukuoka Castle Ruins Walk
You walk unpaved roads or go up and down the stone stairs on the Fukuoka Castle Ruins Walk. So please make sure to put on your walking shoes that are easy to walk.
Q. What do I need to bring on Fukuoka Kimono Dress Up?
– Fukuoka Kimono Dress Up
You don’t need to bring anything. We have all of the necessary items on the kimono dress up such as kimono, yukata, underwear (Juban), socks (tabi), sandals (zori) and bags. All are included in the plan, so there is no extra payment.
Q. Can I join Fukuoka Kimono Dress Up during pregnancy?
– Fukuoka Kimono Dress Up
We do not offer the kimono dress up program to pregnant women.
Q. What language are the tours conducted in?
All of our tours are conducted in English. All our English tour guides are professional, nationally licensed, experienced and quite familiar with Fukuoka city.
Q. Do I need to make a reservation beforehand?
Advance reservation is required for all of the tours.
We are very glad if you make a reservation by booking form. We’re looking forward to hearing from you.
Q. How can I pay for the tours?
Please pay the tour fee by credit card (Visa, Mastercard, American Express, Diners, Discover, JCB) through Square in advance. After submitting your booking form, we will send you a payment link to Square. The tour reservation will be confirmed after your payment.
Q. In case of rain or bad weather, do you cancel the tours?
All of the tours except the bike tour will be held rain or shine.
However, if the weather forecast for the day is heavy rain or the weather warnings is issued, the tours will be cancelled and we will inform you by email or on the phone (or through your hotel) by before the tour or on the morning of the day.
Q. What is your cancellation policy like?
– Fukuoka Walking Tour
– Fukuoka Castle Ruins Walk
– Food Tour Fukuoka
– Fukuoka Kimono Dress Up
– Fukuoka Bike Tour
(1) Cancellation must be notified by the day before the tour date by email.
(2) If you cancel the tour after 11:59 pm Japan Time on the day before the tour day or if you don’t show up at all, you could be charged up to 100% of the total amount of the price.
(3) Your notice of cancellation must be emailed in writing to be effective and you will receive the acceptance by email from us.
(4) If you are late for the meeting time, please be sure to inform us in advance by email or on the phone.
Q. I will visit Fukuoka on a cruise. How do we get from the cruise ship terminal to the meeting place of the tours?
Please see the following page for customers who come to Fukuoka by the cruise ships.
To the customers by cruise ship
